--- title: ISS Leadership League June 2021 image: https://events.connectcre.com/hubfs/ISSFeatured2.png --- [![ISS logo](https://events.connectcre.com/hubfs/Screen_Shot_2021-03-31_at_10.41.36_PM-removebg-preview.png) ](https://connectconferences.com/) [![ISS logo](https://events.connectcre.com/hubfs/Screen_Shot_2021-03-31_at_10.41.36_PM-removebg-preview.png) ](https://connectconferences.com/) Virtual Event: #### ISS Leadership League Date: #### [June 29 - July 1 ](https://events.connectcre.com/hubfs/ISS%20Leadership%20League%202021.webarchive) [+ Add to Calendar](https://events.connectcre.com/hubfs/ISS%20Leadership%20League%202021.webarchive) [REGISTER ](https://events.connectcre.com/conferences/issleadershipleague06-2021-0#register) Registration & Agenda: [elettieri@connectcre.com](mailto:elettieri@connectcre.com?Subject=Conference%20Registration) | [914.391.2733](tel:914.391.2733) Sponsorship: [elettieri@connectcre.com](mailto:elettieri@connectcre.com?Subject=Conference%20Sponsorship) | [914.391.2733](tel:914.391.2733) # ISS Leadership League ## ISS Leadership League 2021 ## **North America** Welcome to the inaugural ISS Leadership League. This virtual, internal conference will build on our core values and OneISS strategy to bring us together as one dynamic team focused on realizing inspirational goals and igniting change. Our theme – **Champions: Imagine That** – will pick up on the outcomes of the Global Leadership Conference. Each day will begin at 9:00am/12:00pm PT/ET and end around 1:00pm/4:00pm PT/ET. Note: Day 2 Wednesday will end at 1:30pm/4:30pm PT/ET ## **June 29th** Welcome to the Leadership League 2021 Opening Pitch: CEO Keynote Slam Dunk: Leadership & Cultural Transformation Leveling the Playing Field: Diversity and Inclusion Frontrunner: ISS Way of Working   ## **June 30th** Girls on the Run Playmaker: Live from Copenhagen The Playbook: Value Proposition Knockout: One ISS Strategy Game   ## **July 1st** Brunch of Champions Let's get Digital Imagine That: Inspire Execution 2021 & Beyond Celebration of Champions   ##### Days ##### Hours ##### Minutes ##### Seconds ![Chloe Kim_Snowboarding - APPROVED](https://events.connectcre.com/hs-fs/hubfs/Chloe%20Kim_Snowboarding%20-%20APPROVED.png?width=5472&height=3648&name=Chloe%20Kim_Snowboarding%20-%20APPROVED.png "Chloe Kim_Snowboarding - APPROVED") ![suzanne jorgensen iss final pic](https://events.connectcre.com/hubfs/suzanne%20jorgensen%20iss%20final%20pic.png) ### Susanne Jorgensen Country Manager, Americas ![suzanne jorgensen iss final pic](https://events.connectcre.com/hubfs/suzanne%20jorgensen%20iss%20final%20pic.png) # Susanne Jorgensen #### Country Manager, Americas What did you dream of being when you were growing up? When I was very young, I wanted to become a police officer - probably because my father was a police officer himself. Later on, I wanted to become a lawyer, but ended up in finance because it was cool. A decision I am so grateful for today as it has opened up so many doors, amongst others to the US.    What is one of your greatest achievements? Being a mother to my two daughters - they will always be my greatest joy.   What do you feel is the biggest strength of our company right now? Our people, both amongst our senior leaders and our Placemakers in the business!   What is the most important thing we should know about you as a leader? I truly believe in the power of trust. I trust this organization, and I place trust in others. I want to always create an environment where it is okay to make mistakes, where we can openly and honestly say 'I need help' or 'I don't know' - and then come together to help, collaborate and support. ![katrine husum-jensen iss final pic](https://events.connectcre.com/hubfs/katrine%20husum-jensen%20%20iss%20final%20pic.png) ### Katrine Husum-Jensen People & Culture ![katrine husum-jensen iss final pic](https://events.connectcre.com/hubfs/katrine%20husum-jensen%20%20iss%20final%20pic.png) # Katrine Husum-Jensen #### People & Culture What did you dream of being when you were growing up? I dreamt of being a news host on television. I would practice into a fake microphone and always interview my friends during play dates like I saw on TV.   What is one of your greatest achievements? Privately - my family! My two daughters and Peter. What we have been through as a family the last 18 months - moving across the world with two kids without any English skills, straight into lockdown and COVID. We have never regretted and we made it work because we really wanted to. Looking back I think, how did we do that so well? But the truth is we just stayed positive.   Professionally my greatest achievements is link to transitions from one job to another. I do that well. I'm not afraid to test new roles, responsibilities and tasks. It does not worry me that I have not done it before - if it sounds fun and the leader is right I go all in to achieve great results. I rarely panic in front of colleagues or team mates. That said I do have sleepless nights over work and I always share it with my leader if anything worries me. So, transparency is key to me to achieve things.    What do you feel is the biggest strength of our company right now? How we deal with ambiguity and change. We do that well as a company. And the collaboration across countries, in country, across functions has never been stronger in my view.   What is the most important thing we should know about you as a leader? That I will move mountains for you! I love being a leader and I will go far for my team and for development of colleagues in general. I am transparent and honest - I don't own a poker face so you know what I am thinking before I open my mouth. ![jow schwaderer iss final pic](https://events.connectcre.com/hubfs/jow%20schwaderer%20%20iss%20final%20pic.png) ### Joe Schwaderer Finance ![jow schwaderer iss final pic](https://events.connectcre.com/hubfs/jow%20schwaderer%20%20iss%20final%20pic.png) # Joe Schwaderer #### Finance What did you dream of being when you were growing up? When I was growing up I dreamed of becoming a professional football player.   What is one of your greatest achievements? One of my greatest career achievements occurred when I assumed the position of interim President of a technology business shortly after being hired as its CFO. I was able to lea the company on a turnaround journey from loss making to double-digit profit margins through restructuring headcount, redesigning processes and systems, and creating a framework for excellence in operations across all functions.   What do you feel is the biggest strength of our company right now? I believe one of the biggest strengths of ISS is that it has a strong worldwide footprint and reputation for quality coupled with a unique vision around standardization or process and adoption of new technology, which has great potential for long-term revenue growth and increasing profit margins.   What is the most important thing we should know about you as a leader? An important insight of me as a leader is that I've always worked best within a team that is transparent and authentic and that's how I manage and interact. ![dan ryan iss final pic](https://events.connectcre.com/hubfs/dan%20ryan%20%20iss%20final%20pic.png) ### Dan Ryan Group Chief Commercial Officer ![dan ryan iss final pic](https://events.connectcre.com/hubfs/dan%20ryan%20%20iss%20final%20pic.png) # Dan Ryan #### Group Chief Commercial Officer What did you dream of being when you were growing up? An architect.   What is one of your greatest achievements? Running marathons.   What do you feel is the biggest strength of our company right now? Can do attitude.   What is the most important thing we should know about you as a leader? That I lead with a purpose beyond serving our customers, I want to help provide an environment of growth for all of us. ![jon eldridge iss final pic](https://events.connectcre.com/hubfs/jon%20eldridge%20%20iss%20final%20pic.png) ### Jon Eldridge Operations Performance ![jon eldridge iss final pic](https://events.connectcre.com/hubfs/jon%20eldridge%20%20iss%20final%20pic.png) # Jon Eldridge #### Operations Performance What did you dream of being when you were growing up? I actually had two parallel dreams. First was to be a professional baseball player and second was to fly aircraft in the USAF! I ultimately ended up going the USAF route, but the slim chance I had of flying went out the window with color vision deficiency.   What is one of your greatest achievements? While there are several professional achievements I could list here, each contract won, each promotion received or given, each award won in the USAF, etc., the greatest achievement that really matters the most at the end of the day is my family. I am very proud of all of my family, my four boys, my wife, even my dogs! Being able to support them through all of the great highs and lows, see all of their amazing achievements, and of course being able to provide for them is by far the greatest thing I have ever achieved, and do not see that ever changing.   What do you feel is the biggest strength of our company right now? We are a flat organization, which none of our main competition can say. This allows us to have access top to bottom both internally, and also for our customers. I love that we have worked very hard to create a culture of trust and collaboration and truly believe we are seeing the beginnings of that setting us apart in the competitive landscape. We are different in so many ways and that is a good thing!   What is the most important thing we should know about you as a leader? I am incredibly competitive, hate losing and refuse to accept that anything is impossible. I suspect that at times this comes out as me always being positive, but the root of that is that there is always a way and if the first approach doesn't;t work we will find another way! I also love to be part of the team and be challenged and have the ability to openly challenge others on the team. Accepting the first answer "because that is the way we have always done it" is like nails on a chalkboard for me! ![john sumner iss final pic](https://events.connectcre.com/hubfs/john%20sumner%20%20iss%20final%20pic.png) ### John Sumner Legal ![john sumner iss final pic](https://events.connectcre.com/hubfs/john%20sumner%20%20iss%20final%20pic.png) # John Sumner #### Legal What did you dream of being when you were growing up? A rock star.   What is one of your greatest achievements? A fantastic family.   What do you feel is the biggest strength of our company right now? A can-do attitude and effort.   What is the most important thing we should know about you as a leader? Hire the very best possible people and treat them as well as you can.  ![jason pitcock iss final pic](https://events.connectcre.com/hubfs/jason%20pitcock%20%20iss%20final%20pic.png) ### Jason Pitcock Specialized & Aviation ![jason pitcock iss final pic](https://events.connectcre.com/hubfs/jason%20pitcock%20%20iss%20final%20pic.png) # Jason Pitcock #### Specialized & Aviation What did you dream of being when you were growing up? I dreamed of being an attorney... more specifically, a criminal defense attorney. Yes, I may have had an unhealthy obsession with criminal justice books and shows.   What is one of your greatest achievements? One of my greatest achievements is the completion of multiple college degrees while working full-time. This taught me to prioritize my time, build productive habits, and stay focused on my goals.   What do you feel is the biggest strength of our company right now? I feel that our biggest strength as an organization is our ability to embrace change. Being able to see what is around the corner requires us to be proactive about driving change... even when things may be "going well."   What is the most important thing we should know about you as a leader? I believe that time is our most precious resource. As such, I strive to prioritize interactions with my team members to build trust and align on a shared vision for our team, ![craig honig iss final pic](https://events.connectcre.com/hubfs/craig%20honig%20%20iss%20final%20pic.png) ### Craig Honig IFS ![craig honig iss final pic](https://events.connectcre.com/hubfs/craig%20honig%20%20iss%20final%20pic.png) # Craig Honig #### IFS What did you dream of being when you were growing up? A professional athlete - at first Basketball, then Baseball.    What is one of your greatest achievements? On a personal level - my kids; on a professional one is the transition of two of the largest Health Insurance companies in the US - Anthem and WellPoint Health Networks. It was some of the hardest and most stressful 16 months of my life.   What do you feel is the biggest strength of our company right now? Our unique model... the right mix of self-performance with key strategy is unique and our culture of caring, training and development.    What is the most important thing we should know about you as a leader? I want my team to all be promoted, and eventually pass me up - that is what success as a leader is for me. ![paul fairhead iss final pic](https://events.connectcre.com/hubfs/paul%20fairhead%20%20iss%20final%20pic.png) ### Paul Fairhead Guckenheimer ![paul fairhead iss final pic](https://events.connectcre.com/hubfs/paul%20fairhead%20%20iss%20final%20pic.png) # Paul Fairhead #### Guckenheimer What did you dream of being when you were growing up? A pilot, then a chef.    What is one of your greatest achievements? Top 30 under 30 in the UK in the hospitality industry.    What do you feel is the biggest strength of our company right now? Our people, our candor and alignment.   What is the most important thing we should know about you as a leader? My role is supporting my team, provide tools and resources and push them to the front to be successful. My purpose and satisfaction come from my team becoming heroes. ![anders rabin iss final pic](https://events.connectcre.com/hubfs/anders%20rabin%20%20iss%20final%20pic.png) ### Anders Rabin Country Manager, Mexico ![anders rabin iss final pic](https://events.connectcre.com/hubfs/anders%20rabin%20%20iss%20final%20pic.png) # Anders Rabin #### Country Manager, Mexico What did you dream of being when you were growing up? Initially Policeman - later on an accountant.   What is one of your greatest achievements? Professionally: the turn-around of ISS Uruguay.   What do you feel is the biggest strength of our company right now? Our dedicated team and our culture of doing things right.   What is the most important thing we should know about you as a leader? I am really shy and terrible at small-talking if it is not business related. ![caroline abel iss final pic](https://events.connectcre.com/hubfs/caroline%20abel%20%20iss%20final%20pic.png) ### Caroline Abel Host ![caroline abel iss final pic](https://events.connectcre.com/hubfs/caroline%20abel%20%20iss%20final%20pic.png) # Caroline Abel #### Host What did you dream of being when you were growing up? The first dream I remember was becoming a veterinarian because I loved animals! But that dream quickly changed when i realized that the job included putting animals down. I also dreamed of becoming a lawyer after watching Judging Amy! And for a long time I wanted to become a teacher, and I guess in some ways that dream still gets to live on in my Learning & Development capacity!   What is one of your greatest achievements? Both personally and professionally, I would say it is linked to curiosity. I used to be a very home-bound, 'I will never leave,' careful person. And one day, I forced myself to be curious of the world and I broke out of my comfort zone and travelled to El Salvador and Brazil for 6 months. It kick-started a sense of curiosity that has brought me here, to ISS US - and I consider that an incredible achievement; to be able to be curious about other people, other cultures, and other ways of thinking and doing.   What is the most important thing we should know about you as a leader? That I am very humbled by the incredible people I get to work with and that I genuinely care! Sometimes, I can't believe my own luck - getting to work with people who are passionate, motivated, talented, and fun is my greatest joy. I truly care about how they feel, what's going on in their lives, how I can support, and how I can help them achieve whatever they desire -  and I hope they feel that! ![careena otieno iss final pic](https://events.connectcre.com/hubfs/careena%20otieno%20%20iss%20final%20pic.png) ### Careena Otieno Host ![careena otieno iss final pic](https://events.connectcre.com/hubfs/careena%20otieno%20%20iss%20final%20pic.png) # Careena Otieno #### Host What did you dream of being when you were growing up? Being a professional tennis player like my dad.   What is one of your greatest achievements? Being a proud mom of two with a husband I adore and a career I love!   What is the most important thing we should know about you as a leader? You can only be as good as your team. Fostering a spirit of openness, collaboration, and feedback allows team members to be engaged in overall team efforts, support one another, and exceed in their professional growth. ![image (1)](https://events.connectcre.com/hubfs/image%20(1).png) ### Eric Stallworth Diversity & Inclusion ![image (1)](https://events.connectcre.com/hubfs/image%20(1).png) # Eric Stallworth #### Diversity & Inclusion What did you dream of being when you were growing up? I always wanted to be both a professional baseball player and a doctor.   What is one of your greatest achievements? Along with my wife, raising 3 wonderfully grounded, capable, and caring children.   What is the most important thing we should know about you as a leader? I always try to practice what I preach and be an inclusive empathetic leader. ## ISS Leadership League Pre-engagement As we prepare for the Leadership League in June, we are excited to invite you to the ISS Growth Academy! You will have the opportunity to participate in commercial skills training, get to know the leaders who support us in our commercial efforts, and grow together as a company by aligning the methods we use and the stories we tell.   ##### Days ##### Hours ##### Minutes ##### Seconds [Growth Academy ](https://issglobal1.sharepoint.com/:u:/r/sites/NAM-PnC/SitePages/Growth%20Academy.aspx?csf=1&web=1&e=qciVPI) ## ISS Leadership League 2021 Please fill out this brief form to register.         [+ Become a Sponsor](mailto:elettieri@connect.media?Subject=Sponsor%20Registration) #### ◼ Brought To You By [ ### ISS Facility Services, North America ISS, a leading workplace experience and facilities management company, provides placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable – delivered to high standards by people who care. ISS North America includes ISS Guckenheimer as its food division, a dedicated team focused on building innovative food experiences that power healthy workforces. ](http://issworld.com) ## Frequently Asked Questions ##### ◼ Why is the conference called the Leadership League? ##### ◼ When will the conference agenda be available? ##### ◼ Can I engage with the ASLT and other conference participants during the event? ##### ◼ Who will be speaking at Leadership League? ##### ◼ Will there be workshops? ##### ◼ Will I receive materials for the conference? ##### ◼ Is the Leadership League a live event, or will we be able to view content on demand? ##### ◼ Will content be available after the conference? ##### ◼ What is a virtual event? ##### ◼ Can I map out my own conference experience? ##### ◼ What platform will we be using? ##### ◼ Do I need to download anything? ##### ◼ Will there be a help desk during the event? ##### ◼ What technology tools do I need for this event? ##### ◼ What time is the event and how long is it? ##### ◼ Is this event mandatory? ##### ◼ What if you have a scheduling conflict? ##### ◼ Will there be breaks? ##### ◼ Can I multitask during the sessions? ##### ◼ Can we sit together in person? ##### ◼ What is the dress code for the event? ##### ◼ Will there be prework or follow-up activities? ##### ◼ Can I invite other colleagues? ##### ◼ What is my role in the conference? ##### ◼ Do I need to book travel? ##### ◼ Will food and drinks be included? ##### Why is the conference called the Leadership League? We have altered the format and content of the Americas Leadership Conference around the theme of working as a team to meet and exceed our goals. We encourage you to Imagine That, meaning we will continue to pursue ambitious objectives for our countries and our region. Our conference in this country will still be based on the Global Leadership Conference held by Group leadership. ##### When will the conference agenda be available? Our conference team is creating an exciting and engaging agenda for the Leadership League! We expect to share it with you by June 9, 2021. ##### Can I engage with the ASLT and other conference participants during the event? Absolutely! The Leadership League is designed for you to actively participate. You should expect to engage in breakout rooms for activities and workshops, ask questions (our presenters may invite you to join them on the virtual “stage”), and even enjoy a virtual cup of coffee. ##### Who will be speaking at Leadership League? The speakers will be members of the Americas Senior Leadership Team (ASLT), members of Executive Group Management (EGM), and subject matter experts from our organization. ##### Will there be workshops? There will be different workshops each day of the Leadership League. Be prepared to participate! ##### Will I receive materials for the conference? You will receive a box of treats before the Leadership League – some for fun, and some for you to use during the three days. Look for a shipment to the address you provided when registering. ##### Is the Leadership League a live event, or will we be able to view content on demand? Our speakers will be coming to you live, so expect to engage and interact just as you would in person. ##### Will content be available after the conference? We will make some of the key messages available after the event, and there will also be calls to action so we can bring the content to life together. ##### What is a virtual event? We are holding this event using online audio and video through an interactive event platform called Welcome. We would love to gather in person, but due to ongoing COVID-19 restrictions and requirements, you will attend the Leadership League this year using your laptop and other devices. ##### Can I map out my own conference experience? Yes, you can! The Welcome platform fosters collaboration, and we encourage you to jump in and help shape the conference content. During different conference sessions, you will have the opportunity to choose to explore the topics that interest you. ##### What platform will we be using? We will be using a platform called Welcome. You will receive more details about how to use this platform before the event. We will not be using Microsoft Teams. ##### Do I need to download anything? You do not need to download anything - the platform is web-based and can be accessed using any browser. ##### Will there be a help desk during the event? Yes, you can use the chat function on the Welcome platform during the duration of the event.  We will also have dedicated help desk hours prior to the event on Monday, June 28, (hours TBD), and Tuesday, June 29, at 8:30am/11:30am (30 minutes prior to the start of the event). ##### What technology tools do I need for this event? You will need a headset (if you are siting with other people), a Wi-Fi connection, and a camera for video. ##### What time is the event and how long is it? The Leadership League will run the course of three days (June 29th - July 1st) and will take approximately 4-4.5 hours each day including breaks. To accommodate for all our time zones, the event will kick off each day at 9:00 AM PST.  ##### Is this event mandatory? Yes. If you were invited to the Leadership League, it should take priority over all other activities.  ##### What if you have a scheduling conflict? If you have a conflict during the three-day event, please request approval from a member of the ASLT before stepping away from the conference.  ##### Will there be breaks? Yes; the agenda will include short and long breaks to attend to work tasks (such as email, Teams messages, and texts) and reflect on the experience.  ##### Can I multitask during the sessions? Because of the participatory nature of the Leadership League, we ask that you minimize any distractions. Please keep cell phones quiet and out of sight, and close applications that may draw your attention away from the conference. ##### Can we sit together in person? If you live near colleagues, you are welcome to participate together, as long as safety is your top priority. To gather with colleagues, you must receive a negative COVID test within 48 hours of the start of the event. A negative test result is **not **required if you and all other team members are fully vaccinated (completed vaccination at least two weeks ago). Even if you are with colleagues in person, individual participation is required. You will need a personal computer, camera, and a headset to participate in workshops. ##### What is the dress code for the event? The dress code is business casual. ##### Will there be prework or follow-up activities? You have already engaged in prework through the Growth Academy. There will also be post-conference activities through the end of 2021 (and possibly beyond). ##### Can I invite other colleagues? Your invitation to the Leadership League is for you **only**; please do not extend the invitation to other team members. ##### What is my role in the conference? Your role is to participate, challenge, question, learn, and be inspired! Your role after the conference is to be a role model, a translator for other colleagues, a frontrunner of our strategy, and an incubator for the OneISS strategy. ##### Do I need to book travel? This is a fully virtual event; no travel will be necessary. ##### Will food and drinks be included? We will not have food or beverages available as part of the conference programming. We encourage you to have light meals and snacks on hand - and of course, plenty of water! ###### Copyright Copyright © 2020 Connect Media | [Privacy Policy & Terms and Conditions](https://www.connectcre.com)